If a customer encounters an issue with the Sonic app that cannot be resolved internally, what is the recommended action?

If a customer encounters an issue with the Sonic app that cannot be resolved internally, what is the recommended action?

• A. Have the guest call a customer service hotline
• B. Have the guest contact Sonic through the support tab on the app
• C. Ask the guest to try restarting the app
• D. Direct the guest to a third-party support service

Answer: (B)

Having the guest contact Sonic through the support tab on the app is the most effective action when they encounter an issue that cannot be resolved internally. This option directly connects the customer with the appropriate support resources that Sonic has put in place. Using the support tab ensures that the issue is documented correctly, allowing the support team to provide tailored assistance based on the specific problem the customer is experiencing. This method is efficient since it usually leads to a quicker response. The support tab is designed for customer inquiries and troubleshooting, making it an integral part of the user experience. By guiding the customer to this option, it also helps Sonic gather valuable feedback about the app's functionality, which can be used to improve the service. While other choices may provide some form of assistance, they are less effective in ensuring the customer receives the proper support from the company directly involved in the app’s development and maintenance.

Having the guest contact Sonic through the support tab on the app is the most effective action when they encounter an issue that cannot be resolved internally. This option directly connects the customer with the appropriate support resources that Sonic has put in place. Using the support tab ensures that the issue is documented correctly, allowing the support team to provide tailored assistance based on the specific problem the customer is experiencing.

This method is efficient since it usually leads to a quicker response. The support tab is designed for customer inquiries and troubleshooting, making it an integral part of the user experience. By guiding the customer to this option, it also helps Sonic gather valuable feedback about the app's functionality, which can be used to improve the service.

While other choices may provide some form of assistance, they are less effective in ensuring the customer receives the proper support from the company directly involved in the app’s development and maintenance.